SHIPPING AND RETURN POLICY
Last Updated: May 5, 2023
Shipping policy: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates: Please refer to rates chart.
Local delivery: Free local delivery is available for orders over $100 within city limits of Calgary, AB, Canada. For orders under $100, we charge $15 for local delivery.
Deliveries are made between 9:00am to 5:00pm on Monday to Friday. We will contact you via the email that you provided at checkout to notify you on the day of our arrival.
In-store pickup: You can skip the shipping fees with free local pickup at our Calgary location (#6-4045 74 Avenue SE, Calgary, AB T2C 2H9). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are between 9:00am to 5:00pm on Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping: We offer international shipping to the U.S.. Please refer to rates chart. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Citrus Man Premium Cleaning Solutions is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes: Our courier partner cannot ship to P.O. boxes, please provide an alternate address.
Refunds, returns, and exchanges: We accept returns up to 30 days after delivery. If the item is unused, seal intact, and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
2200783 Alberta Ltd. (dba Citrus Man Premium Cleaning Solutions)
#6-4045 74 Ave SE, Calgary, AB, T2C 2H9, Canada